• General
  • Submitting an issue


Security is a top priority for us, and we take it very seriously. We put a lot of effort into our trading platform, infrastructure, and processes to ensure that BTC Markets is safe and secure for our customers. We also put a lot of effort into ensuring the security of our customer’s data. However, in case you are able to discover any security vulnerability, we would appreciate your help in responsibly reporting the issue to us so that we can investigate and address it as soon as possible.

Submitting an issue

  • Submit your issue report through our support page. Submissions must be made in English.
  • Try to include as much information in your report as you can, including a description of the issue, its potential impact, and steps for reproducing it or proof of concept.